iM3 SCM is the one-stop solution to manage your business:
Manage “Field Service Operations” with ease:
Field Service Operations and its integration with iM3 SCM Suite or other ERP, provides insight into wealth of data be it Service History, PM or Service Contracts, Warranty-Standard, Extended or warranty updates, Equipment usage, repair costs and equipment usage and its performance. For inhouse operations looking at the preventive maintenance schedules, parts inventory, cost of repairs and maintenance, asset productivity and performance and quick access to PM, warranty coverage and warranty updates.
Service Providers, need to analyze the data across customers for repairs, PM, Warranty, Equipment usages, repair costs, equipment history, cost Per Hour or cost per mile. Its necessary to manage Revenue vs. Cost, profitability on each Job, Service Contract Billing vs Projected Retail Revenue; the analytics tools provide service provider information on contracts with loss and identify non-performing assets to help them renegotiate Service Contracts as well as help customers repair their non-performing assets.
Inventory and Labor usage and its optimization, Total Assets vs. Technicians, Inhouse service or Outside Service, Analysis will help make such decisions.
iM3 SCM Field Service Operations includes iM3 SCM lite Mobility solution and other back-office productivity tools to manage the Field Service and Fleet Operations, iM3 SCM Suite has been designed to boost productivity for Field Service Supervisors, Managers and service technicians so they can focus on the job rather than managing paperwork or inventory, avoid duplicate entry of data and overlapping job functions.